Privacy Policy

At Demir Pharma Kozmetik Tic. A.Ş. ("Company", "we") we take your privacy seriously. This Privacy Policy explains what personal data we collect when you visit our website, create an account or place an order, how we use and share it, and the rights you have. By using our site you accept the practices described here.

Data Controller

Your personal data is processed by Demir Pharma Kozmetik Tic. A.Ş. acting as data controller. Address: Fulya, Mehmetçik Cd. No:86 / A, 34394 Şişli/İstanbul, Türkiye Email: [email protected] Phone: +90534 516 22 31

Personal Data We Collect

• Identity & contact data: full name, email, phone number. • Delivery & billing data: address, city, postal code, country. • Order & transaction data: order history, cart contents, invoice records. • Payment-related technical data: transaction reference and approval status. We never see or store your card number; payments are processed through a PCI-DSS compliant infrastructure protected by 256-bit SSL and 3D Secure. • Technical data: IP address, browser and device information, cookie identifiers and site usage statistics.

Purposes of Processing

We process your data to receive and fulfil orders, deliver products, process payments, issue invoices, handle returns and exchanges, provide customer support, manage your account, prevent fraud and ensure security, comply with legal obligations and — where you have given consent — for marketing and communications.

Legal Bases

We rely on the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate interests, and — where required — your explicit consent (in line with KVKK Art. 5 and applicable law / GDPR where applicable).

Sharing & Transfers

We share your data only as necessary to provide the service: with carriers/logistics partners delivering your order, payment institutions, e-invoicing and accounting providers, hosting and infrastructure providers, and competent public authorities. Any sharing is subject to confidentiality and data-security obligations. We never sell your data to third parties for marketing.

Cookies

Our site uses cookies for core functionality, session management, remembering preferences and traffic analysis. You can manage or delete cookies in your browser settings; disabling some cookies may affect your experience.

Retention

We retain your data for as long as necessary for the purposes described and for the statutory periods required by applicable law (e.g. legal periods for commercial and tax records); afterwards it is deleted, destroyed or anonymised.

Data Security

We apply administrative and technical measures — including SSL encryption, access controls and secure infrastructure — to protect your data against unauthorised access, loss or alteration.

Your Rights

Under KVKK Art. 11 and applicable law (GDPR where applicable) you have the right to learn whether your data is processed, request information, request correction, deletion or destruction, object to processing and seek remedy for damages. Submit requests to [email protected].

Contact

For questions or requests regarding this policy: Demir Pharma Kozmetik Tic. A.Ş. • [email protected] • +90534 516 22 31 • Fulya, Mehmetçik Cd. No:86 / A, 34394 Şişli/İstanbul, Türkiye. We may update this policy from time to time; the current version is always published on this page.